ZynaroHealth Return & Refund Policy

Last Updated: August 13, 2026

At ZynaroHealth, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we’ll do our best to make it right.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned with its original packaging, where applicable.

• Not be damaged, altered, washed, or used.

• Include proof of purchase or your order number.

Items that do not meet these requirements may not be eligible for a refund.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or video showing the problem.

• Photographs of the packaging if the package arrived damaged.

If the issue is confirmed to be our error or a product defect, we may offer a replacement or full refund, depending on the circumstances.

3. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 30 days of delivery, provided the product meets our return requirements.

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable.

4. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other practical reasons.

This may include:

• Used personal-care or hygiene products.

• Products that have been damaged through customer use.

• Products that are missing parts or accessories.

• Gift cards.

• Clearance or final-sale items, where clearly stated at the time of purchase.

5. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

A refund may be reduced or denied if the returned product does not meet our return requirements.

6. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, first check with your bank or payment provider.

If you still have not received your refund, contact us at [YOUR SUPPORT EMAIL].

7. Exchanges

We generally do not offer direct exchanges.

If you received a defective, damaged, or incorrect item, please contact us so we can determine the appropriate solution.

For a different size, colour, or product, you may be required to return the original item and place a new order.

8. How to Request a Return

To request a return, contact us at [YOUR SUPPORT EMAIL] with:

Subject: Return Request – [Order Number]

Please include your order number, the reason for the return, and any relevant photographs or videos.

Do not send products back without receiving return instructions from our support team first.

9. Returns From International Customers

Customers are responsible for ensuring that returned products are shipped in accordance with applicable shipping and customs requirements.

ZynaroHealth is not responsible for products lost or damaged while being returned by the customer.

10. Policy Changes

ZynaroHealth reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have questions about a return, refund, or your order, please contact:

ZynaroHealth Customer Support
Email: snapflowcreations@gmail.com

We’re here to help.